Returns, Refund & Exchange Policy

01.Exchange Policy

• Request an exchange within 24 hours of receiving your order.
• All products are required to be unworn, unwashed, unused and packed in original condition, with all tags intact.
• Exchanges are only available for the same item and color in a different size, subject to stock availability.

02.Items Not Eligible for Exchange

• Items that have been worn, washed, used, or damaged by the customer.
• Items without original tags or packaging.
• Items on sale, clearance, or promotion, unless damaged or incorrect.
• Requests for different style or color.

03.Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team within 24 hours of delivery.

To help us resolve the issue, provide your order number, clear photos of the item, and a brief explanation of the problem. Once your claim is approved, we will arrange a replacement or exchange at no additional cost.

04.Missing Items

If any items are missing from your order, please contact our customer support team within 24 hours of receiving your package.

Please provide your order number, along with photos of the package and the items received, if available. Our team will review the details and arrange an appropriate resolution for any verified missing items.

05.Exchange & Delivery Fees

Customers are responsible for the shipping costs for exchanges.

Note: These fees will not be charged for approved claims involving damaged, faulty, or incorrect items.

06.Processing Time

Once we receive and inspect your original item, please allow 2–3 business days for your replacement to be processed and shipped.

07.Refund Policy

We do not offer cash refunds. Eligible requests can be handled through an exchange or replacement, based on our policy.

Refunds are available only if the item cannot be replaced or the issue is our fault.

08.Order Support

For assistance with any of the following, please contact our customer support team using the contact details at the bottom of this page.

• Wrong Item Received: Report an item that does not match your order.
• Missing Item: Report an item missing from your package.
• Damaged or Defective Item: Report any damage or manufacturing defect.
• Size Exchange: Request a different size of the same item and color.